Returning Goods
To provide an efficient service to our customers, Uniforms-Online applies the following procedure and policies for the return of goods.
Uniforms-Online will accept the return of embroidered or printed goods only if they are faulty.
ALL GARMENTS MUST BE CLEAN AND WITH ANY ORIGINAL PACKAGING.
If you wish to return any item, please contact Uniforms-Online by phone or email to arrange a return.
We do not accept the return of garments specially manufactured, embroidered, or printed either by Uniforms-Online or the customer, or clearance items. Uniforms-Online does not accept return carriage charges unless previously agreed before the return of garments. We appreciate your help and co-operation in providing this service to our customers.
We want you to get the best result from your logos so consequently, we may have to ask you for different formats, or in some cases alter your logo a little, to gain the best results for you. We will always discuss these changes with you and show you a proof to make sure you understand the changes and are 100% happy before we proceed into production.
Who organises the return?
If you have received the wrong or faulty items, we will arrange the collection of the items. You must organise the return of items to us for any other reason.
Products we’re unable to accept back
We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items unless they are faulty.
How to make a return
- Contact our Customer Service team by email at sales@uniforms-online.co.uk. Please add your order number so we can quickly find your account.
- Return the unworn garments to us in their original packaging.
- Then leave it to us. We will give you a full refund by the same method you originally used to pay for your order. We aim to complete the refund within 5 working days of receiving the returned items.
Please note
- If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.
- Delivery surcharges are considered a customer preference (e.g. Pre-10 delivery) and will not be refunded unless the delivered goods are faulty.